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Deya offers a quality service at a competitive price, and is always striving to improve. Clients are encouraged to visit our head office and distribution sites to meet our staff and field-workers, and see our systems in action.
All field-workers are carefully trained using a mixture of face-to-face and DVD instruction, together with full written instructions. New workers are supported by people who may have worked for us for many years. Performance is monitored and those who fail to meet the required standards are not re-used.
All distributions have a minimum of one percent of addresses checked to ensure customers have received delivery in the correct manner.
Our I.T. systems provide rapid analysis and response to any problem areas, should these not have been identified locally.
Inevitably on large distributions there will be some customer enquiries and problems. Enquiries are handled quickly and effectively by our dedicated Customer Services department. Other problems are discussed openly with the client and resolutions mutually agreed.
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